Cancellation Policy

Cancellation Policy

Effective Date: August 14, 2026

At FNO Foods, a brand operated under The Urban Biophiliac, we strive to ensure that our teas and food products reach you as swiftly and freshly as possible. To maintain our rapid processing times and uphold our strict standards for quality and hygiene, we enforce a strict no-cancellation policy.

1. Order Finality

Once an order is successfully placed and confirmed on fnofoods.com, the details are immediately routed to our fulfillment and dispatch facilities. Therefore, we do not offer any cancellation option for orders once they have been submitted. All sales are considered final at the time of checkout.

2. Order Modifications

Because our packing and production schedules begin instantaneously, we are unable to accept requests to modify, alter, or cancel an order after the transaction is complete. We highly recommend reviewing your cart, delivery address, and selected items carefully before finalizing your purchase.

3. Exceptions and Delivery Issues

While voluntary cancellations are not permitted under any circumstances, we stand by the quality of our commercial food products and floral tisanes. If your order arrives damaged, defective, or incorrect due to an error during our packing process, please reach out to our support team immediately upon receipt so we can evaluate the issue and provide an appropriate resolution (such as a replacement).