At FNO Foods, we are committed to delivering our wellness tea blend and other food products—to your doorstep in the freshest possible condition. We partner with reputable courier services to ensure reliable and timely delivery across India.
1. Order Processing Time
-
Standard Dispatch: All orders are typically processed and dispatched within 24 to 72 hours of receiving the order, excluding Sundays and public holidays.
-
Confirmation: You will receive an email and/or SMS notification once your order has been handed over to our shipping partner.
2. Shipping Rates & Delivery Estimates
-
Variable Costs: Shipping charges are calculated at checkout and are based on the specific items ordered, total package weight, and the delivery location.
-
Estimated Timelines: Delivery timelines vary depending on your region and the items in your order; specific estimates will be provided during the checkout process or via your tracking link.
3. Order Tracking
-
Tracking Number: Once your order is dispatched, a tracking number and a link to the courier’s website will be sent to your registered email or phone number.
-
Real-Time Updates: You can monitor your shipment’s progress in real-time until it reaches you.
4. Delivery Restrictions
-
Serviceable Areas: We currently deliver to most pin codes across India.
-
Physical Address Required: We do not ship to P.O. boxes; a full street address is required for successful delivery.
-
Domestic Focus: At this time, we primarily serve customers within India.
5. Damaged or Lost Packages
-
Reporting Damage: Please notify us within 48 hours of delivery with photos of any damaged items and packaging.
-
Lost Shipments: If your order has not arrived within the estimated timeframe provided at checkout, please contact us to arrange a replacement or investigation.
6. Important Disclaimers
-
Address Accuracy: Customers are responsible for providing accurate shipping details; FNO Foods is not liable for failed deliveries due to incorrect addresses.
-
Unexpected Delays: While we strive for punctuality, delivery times are estimates and may be affected by factors such as weather or festive seasons.
Contact Us
For any questions regarding your shipment, please reach out to our team: